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FAQ's

Why should I create account?

To save money.....if you create an account you will enjoy a discount off the prices you see on the site. Once you have an account you will also become eligible for future discounts based on your volume.  Feel free to contact us via email sales@lighthouseprocess.com or give us a call at 401-617-6303.  

 

What if I don’t see an item/product I need?

Send us an email at sales@lighthouseprocess.com or give us a call 401-617-6303 with details of what you need and we will get you a quotation!  We are constantly adding products to the store so check back often.

 

My company doesn’t use credit card payments and requires Net 30 terms do you offer that?

The easy answer is yes….to set up a Net 30 please email us at info@lighthouseprocess.com we will let you know what information we need to get you set up!

 

How long does it take to get my order?  

Most of the parts will ship in 2-3 business days via UPS ground for valves or equipment the lead times maybe longer.   You will receive an acknowledgement email when your order is placed and then you will receive a second one that will give you the expected ship date.  When your material ships you will receive an email with tracking information.

 

What if I need a rush order processed and shipped overnight?

Call us at 401-617-6303 or email request to sales@lighthouseprocess.com and will do our best to accommodate your request. Additional shipping or rush charges will apply.

 

What if I need help do you have customer support?  

Yes we do.  We are available via phone 401-617-6303 or email at sales@lighthouseprocess.com.  We have over 30 years of experience and are customer centric so let us know how we can help!

 

I would like someone to visit my plant to help with an application do you do that?  

Yes!  We love to help customers and would welcome the opportunity to visit your facility.  We may also work with partners in your area to provide you with expedited assistance.  Please call us at 401-617-6303 or email us at sales@lighthouseprocess.com.

 

How many times did we list our email and phone number?

The answer is eleven.....lol!